Customer Service Representative

MiraVista Diagnostics is seeking a customer service representative for the Customer Solutions Specialist: Level I position. This is a full time position, Monday – Friday 8:00 a.m. – 5:00 p.m. at the company’s Indianapolis headquarters.


Qualified candidates for this position should have prior experience as a customer service representative and must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, qualified candidates must be quality focused, an effective team player and motivated to achieve a rewarding career within the organization. Successful candidates should enjoy a dynamic fast paced work environment.

MiraVista offers an extensive training program to ensure a solid understanding of the company’s services, operations, products, practices, and procedures.

If you’re interested in joining the MiraVista team, please apply for this customer service position using the form on our website Career Center or email your resume to careers@miravistalabs.com if you have any problems with the web form.

Job Description for Customer Solutions Specialist: Level I

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

The Customer Solutions Specialist: Level I is responsible for ensuring that all customer needs are promptly addressed by responding to customers’ requests, questions and concerns in a timely and accurate manner, while exercising the highest level of service, quality and enthusiasm. Additionally, the Customer Solutions Specialist: Level I is responsible for compliance with federal and state regulations regarding clinical laboratories and safety as well as laboratory policies and procedures.

  • Receive inbound calls and respond to calls as appropriate
  • Address basic technical support questions
  • Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
  • Create and maintain active call logs
  • Report/escalate recurrent or significant issues through the appropriate channels
  • Perform administrative duties, reports and special projects associated with customer service

Job Requirements for Customer Solutions Specialist: Level I

  • Impeccable attention to detail with strong organizational skills
  • Exceptional communication skills and professional presence
  • Innovative problem solver, results minded and solution focused
  • Ability to prioritize assignments and effectively multitask job duties
  • Effective team player with the ability to work independently
  • Strong keyboarding skills
  • Proficient in MS Office
  • Physical Demands:
    • Must be able to sit for long periods of time
    • No unusual physical exertion required

Job Qualifications for Customer Solutions Specialist: Level I

  • Associate’s Degree or 2 years of work experience in customer support
  • Prior experience in laboratory, medical or physician office preferred

Apply today for this customer service representative position at MiraVista Diagnostics in Indianapolis. Please use the form on the website Career Center (or email your resume to careers@miravistalabs.com if you have any problems with the web form).

MiraVista Diagnostics was established in 2002 and operates a fast-paced onsite clinical laboratory in Indianapolis where we process more than 100,000 diagnostic tests for serious fungal infections each year.

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