Customer & Technical Services Updates: October 2019

Frequently Asked Questions:

1.) When will I receive my results?

  • The specimen must be received by 10:30am on the day of test set-up. Otherwise, the report will be delayed until the next available test set-up. This can affect turn-around time by up to 7 days for tests not run frequently.
  • Exceptions to 10:30 cutoff:
    • Histo/Blasto/Crypto Antigen: 4:00pm for Tues-Friday
    • Crypto Antigen: 2:00pm for Sat

2.) How should I ship the specimen?

Place the specimen and requisition in a leak-proof bag. Ship refrigerated or frozen with a cold pack in a styrofoam container, inside a shipping box.

3.) How does shipping method affect time to results?

Shipping methods:  shipping methods affect turnaround time.

  • We suggest obtaining a tracking number from your courier to ensure delivery of your shipment.
  • Effect of different shipping methods
    • Overnight: Specimen will be tested in listed turn-around times in chart
    • 2 Day shipping: Add 2 days to listed turn-around time in chart
    • Regular mail: Add 3-5 days to listed turn-around time in chart

4.) Do you accept Saturday delivery? Yes!

The specimen must be received by 10:30am on Saturday. Ship overnight, please specify for Saturday delivery.