Associate Application/Desktop Support Analyst

Summary of Responsibilities

Follows best practices in IT standards and guidelines, research, analyzes applications and PC issues to meet the needs of the organization. Consults with technical leads and users to identify current operating procedures, problems, and requirements. Performs maintenance, application administration, and project task as assigned. Helps in the development of documents and procedures.

Qualified candidate must be able to communicate to staff at all levels of the organization, be comfortable with change of direction, have a desire to learn new technologies and processes, produce effective solutions, and willing to help where needed.

Essential Duties and Responsibilities

To meet the standards of this position, personnel must be able to perform each essential duty with proficiency.

Primary Duties and Responsibilities:

  • Assist in the development and testing of application change request and new development as directed by the lead analyst
  • Assist with application system administration
  • Assist with intranet and dashboard development
  • Assist with documenting processes and systems
  • Work with lead analyst to develop and understand requirements
  • Assist in developing automation and application interfacing
  • Protocol writing/executing
  • Assist with IT related projects
  • Performs Desktop support role
  • Use external information to research and resolve issues when needed
  • Password resets and administration of computer systems

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Basic Qualifications:

  • Excellent communication and customer support skills
  • Knowledge of database structure, data mining and communications with DBAs
  • Knowledge of programing language structure
  • Time management skills to work on multiple issues and projects concurrently
  • Cross functional teamwork skills
  • Attention to detail and proper documentation
  • Possesses analytical/problem solving skills

Preferred Qualifications:

  • Knowledge in HIPAA security methods
  • Experience in the healthcare industry
  • Experience with LIS/LIMS
  • Knowledge of HL7
  • Experience with Microsoft Office 365, SharePoint, and Power BI
  • Programming background with experience in the SQL, C++, Java, .Net, HTML, Crystal Reports and willingness to learn other languages as needed

Education and Experience

Required Education and Experience:

  • Associates degree in Computer Science or Information Technology/li>

Preferred Experience:

  • Bachelor’s degree in computer science or Information Technology
  • 1+ years of relevant work experience

This description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.


Apply today for the Associate Application/Desktop Support Analyst position at MiraVista Diagnostics in Indianapolis. Please use the form on the website Career Center (or email your resume to careers@miravistalabs.com if you have any problems with the web form).

MiraVista was founded in 2002 by Dr. Lawrence Joseph Wheat, whose groundbreaking research resulted in the development of the first histoplasmosis antigen test. Today, MiraVista serves the medical and healthcare sectors in the U.S. and Canada by processing over 100,000 tests per year for fungal infections and continuing both clinical research and test development. These include antigen and antibody detection tests for diagnosing coccidioidomycosis (valley fever fungus), aspergillosis, histoplasmosis, blastomycosis and cryptococcosis. MiraVista’s team of experienced infectious disease specialists and scientists have collectively published more than 1,000 scientific research articles.

MiraVista Diagnostics is an Equal Opportunity Employer.

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